Privacy Policy

Who we are

Altair Fabrics Pty Ltd is an Australian company that provides custom knitwear and apparel manufacturing for businesses. Our head office is in Sydney, New South Wales, and our manufacturing is carried out at our partner factory overseas. In this policy, 'we', 'us' and 'our' mean Altair Fabrics Pty Ltd.

Information we collect

We only collect personal information that we need to respond to you and run our business. This includes:

• Contact and enquiry details you give us through our quote or contact forms, such as your name, email address, phone or WhatsApp number, and details about the product you want to make.
• Anything else you choose to include when you email us or send us files, tech packs, or designs.
• Basic technical information collected automatically when you visit the site, such as your IP address, browser type, device, and the pages you view.

You do not have to give us your personal information, but if you do not, we may not be able to prepare a quote or respond to your enquiry.

How we use your information

We use your information to:

• Respond to your enquiry and prepare a quote.
• Provide, manage, and deliver our products and services.
• Communicate with you about your enquiry or order.
• Operate, maintain, and improve our website.
• Meet our legal, tax, and record-keeping obligations.

We do not sell your personal information.

How we share your information

We share personal information only where it is needed to run our business or provide our services. This may include:

• Service providers who help us operate the site and communicate with you, including our website host (Vercel), content system (Sanity), and email provider (Resend).
• Our manufacturing partner and logistics providers, where this is needed to prepare a quote or fulfil your order.
• Professional advisers, or government and regulatory bodies, where required or permitted by law.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States, and our manufacturing is carried out overseas. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with this policy and Australian privacy law.

How we protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including secure hosting and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We keep personal information for as long as we need it for the purposes described in this policy, and for as long as required to meet our legal and business obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

Cookies and analytics

Our website may use cookies and similar technologies to help the site work and to understand how it is used. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do.

Your rights

You can ask us to access the personal information we hold about you, or to correct it if it is wrong or out of date. To make a request, contact us using the details below. We may need to verify your identity first, and we will respond within a reasonable time.

Marketing

If we send you marketing messages, we will only do so where you would reasonably expect it or where you have agreed. You can opt out at any time using the unsubscribe option or by contacting us. We comply with the Spam Act 2003 (Cth).

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, along with the date it was last updated.

Contact us

For any privacy question or request, contact Altair Fabrics Pty Ltd (ABN 45 693 720 008), Sydney, New South Wales, at imran@altairfabrics.com.